Return Policy

For Customer Service please dial 1-800-941-3203 (M-F between 9 - 5 PST)

Returns can be sent to:

Finger Puppets Inc. 

℅ Customer Service

#66-70100 Mirage Cove Drive

Rancho Mirage, California

92270 USA

 

Full return within 30 days of receipt of shipment.

  • Items must be in new condition. 

  • Items must be returned with all original packaging and accessories.

  • Shipping and handling charges for returning items are borne by the buyer.

Note: If a package doesn't arrive and you don't use a track-able method to return or if you refuse the shipment as a method of return, we may not be able to cover you.

When will I get my refund?

  • Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

  • If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you are welcome to do so.

    Customs & Duties: (international orders only)

    • The recipient is the importer of record and must comply with all laws and regulations of the destination country.

    • Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

    • The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.

    • Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.

    • Customs policies vary widely from country to country; you should contact your local customs office for more information.

    • When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

    • For all international orders, a warranty is presently not available.

     

    Free shipping on orders over $50.00

     

    To receive free shipping:

    • Buy the required threshold amount of products. When you are finished shopping, click the "Proceed to Checkout" button.

    • Ship these items to a single address.

    • Select Standard Shipping.

    • Enjoy free shipping on items shipped to your specified address. 

      Terms and Conditions:

      • The promotion is valid for a limited time only. Finger Puppets Inc. reserves the right to cancel it at any time.

      • If you do not purchase the items added to your Shopping Cart when the free shipping offer is in effect, you will not receive free shipping.

      • The Free Shipping promotion applies only to orders shipped via Standard Shipping to a single address.