For Customer Service:
Returns can be sent to:
Finger Puppets Inc.
℅ Customer Service
41556 Armanac Court
Palm Desert, CA
Full return within 30 days of receipt of shipment.
- Items must be in new condition.
- Items must be returned with all original packaging and accessories.
- Shipping and handling charges for returning items are borne by the buyer.
When will I get my refund?
- Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
- If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you are welcome to do so.
- The recipient is the importer of record and must comply with all laws and regulations of the destination country.
- Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
- The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
- Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.
- Customs policies vary widely from country to country; you should contact your local customs office for more information.
- When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- For all international orders, a warranty is presently not available.
To receive free shipping:
- Buy the required threshold amount of products. When you are finished shopping, click the "Proceed to Checkout" button.
- Ship these items to a single address.
- Select Standard Shipping.
- Enjoy free shipping on items shipped to your specified address.
- The promotion is valid for a limited time only. Finger Puppets Inc. reserves the right to cancel it at any time.
- If you do not purchase the items added to your Shopping Cart when the free shipping offer is in effect, you will not receive free shipping.
- The Free Shipping promotion applies only to orders shipped via Standard Shipping to a single address.